1. Introduction
Carterware ("we," "us," or "our") operates the TradingBuddy mobile application ("App"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our App.
By using TradingBuddy, you consent to the data practices described in this Privacy Policy. If you do not agree with this policy, please do not use the App.
2. Information We Collect
2.1 Personal Information
We may collect the following personal information:
- Account Information: Name, email address, phone number
- Identity Verification: Government-issued ID, proof of address (if required)
- Financial Information: Bank account details, payment method information
- Trading Data: Portfolio information, trading history, preferences
2.2 Technical Information
We automatically collect certain technical information:
- Device Information: Device type, operating system, unique device identifiers
- Usage Data: App usage patterns, features accessed, time spent
- Log Data: IP address, access times, error logs
- Location Data: Approximate location based on IP address
2.3 Third-Party API Data
When you connect exchange accounts, we may access:
- Account balances and holdings
- Trading history and transaction data
- Market data and pricing information
3. How We Use Your Information
We use your information for the following purposes:
3.1 Service Provision
- Provide and maintain the App's functionality
- Execute automated trading strategies
- Generate AI-powered market analysis
- Track portfolio performance
- Send trading alerts and notifications
3.2 Account Management
- Create and manage user accounts
- Process subscription payments
- Provide customer support
- Verify user identity and prevent fraud
3.3 Improvement and Analytics
- Analyze app usage and performance
- Improve our services and features
- Conduct research and development
- Personalize user experience
3.4 Legal and Compliance
- Comply with legal obligations
- Respond to legal requests
- Protect our rights and interests
- Prevent illegal activities
4. Information Sharing and Disclosure
We may share your information in the following circumstances:
4.1 Service Providers
We may share information with third-party service providers who assist us in:
- Cloud hosting and data storage
- Payment processing
- Analytics and monitoring
- Customer support
- Marketing and communications
4.2 Exchange Partners
We share necessary information with cryptocurrency exchanges to:
- Execute trades on your behalf
- Retrieve account and market data
- Maintain API connections
4.3 Legal Requirements
We may disclose information when required by law or to:
- Comply with legal processes
- Respond to government requests
- Protect our rights and property
- Ensure user safety
4.4 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.
5. Data Security
We implement comprehensive security measures to protect your information:
5.1 Technical Safeguards
- Encryption: All data is encrypted in transit and at rest
- Access Controls: Strict access controls and authentication
- Monitoring: Continuous security monitoring and threat detection
- Regular Audits: Security audits and vulnerability assessments
5.2 Operational Safeguards
- Employee training on data protection
- Background checks for personnel
- Incident response procedures
- Regular security updates and patches
5.3 API Security
- Read-only API access where possible
- No storage of exchange passwords
- Secure API key management
- Regular API security reviews
6. Data Retention
We retain your information for as long as necessary to:
- Provide our services
- Comply with legal obligations
- Resolve disputes
- Enforce our agreements
Typically, we retain:
- Account data: For the duration of your account plus 7 years
- Trading data: For 7 years after the last transaction
- Technical data: For 2 years from collection
- Marketing data: Until you opt out or request deletion
7. Your Rights and Choices
You have the following rights regarding your personal information:
7.1 Access and Portability
- Request access to your personal information
- Obtain a copy of your data in a portable format
- View how your information is being used
7.2 Correction and Updates
- Update your account information
- Correct inaccurate data
- Complete incomplete information
7.3 Deletion and Restriction
- Request deletion of your personal information
- Restrict processing of your data
- Object to certain uses of your information
7.4 Communication Preferences
- Opt out of marketing communications
- Manage notification preferences
- Control data sharing settings
8. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure adequate protection through:
- Standard contractual clauses
- Adequacy decisions by relevant authorities
- Other appropriate safeguards
9. Children's Privacy
TradingBuddy is not intended for use by children under 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will delete it immediately.
10. California Privacy Rights
California residents have additional rights under the California Consumer Privacy Act (CCPA):
- Right to know what personal information is collected
- Right to delete personal information
- Right to opt out of the sale of personal information
- Right to non-discrimination for exercising privacy rights
We do not sell personal information to third parties.
11. European Privacy Rights
If you are in the European Union, you have additional rights under the General Data Protection Regulation (GDPR):
- Right to be informed about data processing
- Right of access to your personal data
- Right to rectification of inaccurate data
- Right to erasure ("right to be forgotten")
- Right to restrict processing
- Right to data portability
- Right to object to processing
12. Cookies and Tracking
We use cookies and similar technologies to:
- Remember your preferences
- Analyze app usage
- Improve performance
- Provide personalized content
You can control cookies through your device settings, but this may affect app functionality.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted in the App and on our website. Material changes will be communicated via email or app notification.
Your continued use of the App after changes constitutes acceptance of the updated Privacy Policy.
14. Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:
We will respond to your requests within 30 days.
15. Data Protection Officer
For privacy-related inquiries, you may contact our Data Protection Officer through the contact information provided above.